Wala Repairs will not be responsible for goods left on the premises longer than one (1) month after the quotation or when customer has been notified of job completion and ready for pick up. After which the device would either be stored away offsite, recycled, or safely disposed.

Free inspection and Quote before attempting repair.Fee $50 applies for tryingto all jobs after job confirmation, and additionally return postage of $25 if need to post.

A quotation will be given after inspection of all faults. Repairs would proceed only after customer has accepted the quote. If the customer decides not to proceed after the repair has been completed, a rejection fee may be charged to undo the repairs.

All data on the device may be erased during software upgrade, repairs or virus removal. It is the user's responsibility to have these backed up. Wala Repairs will not be responsible for any cases of data loss. Our technicians will not be held accountable. No exceptional case will be accepted.

Any software / firmware upgrades are done at the customer's own risk.

Wala Repairs will not be held responsible for altering the phone’s software at the user's request. Altering the software of the phone may cause the phone to be unlocked from the certain network. It is the user's responsibility to have read the agreement or contract of the mobile phone service provider and have sufficient understanding of how unlocking of a mobile phone unit may breech the contract in more ways than one. It is the user/s that will be held liable for any penalties that may arise from unlocking the unit.

Wala Repairs is not responsible for ownership issues relating to the device whilst left for repair. Please keep proof of purchase or reference to proof of ownership of the device during pick up as failure to do so could result in the seizure of the unit until sufficient identity is proven.

Customers must keep in mind that the equipment brought in is faulty and require repair or servicing to rectify the problem. In some cases some parts may have already been damaged and have not gone un-noticed. We can only try our best but we cannot guarantee 100% success on fixing a particular fault. Please refer to terms 1, 2 and 3.

If a device has been water damaged please expect some parts to deteriorate due to corrosion and as such, some parts gets faulty after sometime and some case repair may not be possible.

Do not expect new for old exchange.

The item(s) documented in the service request will remain the property of Wala Repairs until such time the account is settled in full.

Warranty is provided only to the parts replaced, or faults serviced by Wala Repairs. Any additional service requests made after the equipment leaves the premises will not be accepted for warranty claim(s). Warranty period of 90 days on parts and labour avoided if liquid or physical damage after repair.

Deposits on specially ordered goods are not refundable unless we are unable to get hold of goods required. Please keep in mind shipping time is beyond our control.

All special orders not picked up after 30 days of notification would be treated the same as term #1 and deposit not refundable.

WalaRepairs reserves the rights to repair, replace or re-order parts on warranty claims.